Policies & Rates
Treatment Rates
Each therapist offers various treatments/times. Please visit our staff page for more information.
Registered Massage Therapy:
45 minutes $105 ($100.00 + GST)
60 minutes $135 ($128.57 + GST)
90 minutes $185 ($176.19 + GST)
Osteopathy:
FREE INTIAL CONSULTATION: 15 minutes
ADULTS: 60 minutes $140 + GST
TMJ Treatment: 30 minutes $85 + GST
Cranial Treatment: 30 minutes $75 + GST
Wellness Session: 70 minutes $150 + GST
Acupuncture:
Initial Acupuncture Assessment: 50 minutes $120
Subsequent Acupuncture Treatment: 40 minutes $100
Subsequent Acupuncture Treatment: 50 minutes $120
Payment
Please visit the staff page to see acceptable forms of payment.
Direct Billing
Please visit the staff page to see who can direct bill for you.
If you do not know your coverage and would like to find out, you must contact your insurance direct. Each plan varies: some require a physician’s referral while others may have a deductible that is even greater than the cost of our treatments. Insurers usually only release this information to plan members so before you book please give them a call or read through your policy if you have access to it in print.
Our therapists do not treat WCB cases (we are not registered with them, and with WCB the only way to get massage is to go through an RMT who direct bills them). We do not direct bill ICBC cases.
Ancillary Goods and Services
All prices include tax.
$5 - Consent form
$30 for first 20 pages + $0.25 for each additional page - Transfer of records
$115/h - Medical/legal report (where fees are not government-regulated)
$115/h - Review of records (copying, transfer, for court testimony)
$115/h - Review and court preparation time
$480 - Half day court appearance, corporate outcalls, or labour support
$920 - Full day court appearance, corporate outcalls, or labour support
Policies
Please fill out our online intake form before you come in so as not to cut into your treatment time.
Please see our COVID-19 information page before coming in.
Inappropriate behaviour: If a patient behaves in a sexualizing, abusive, or otherwise inappropriate way, the RMT shall terminate treatment. We do not tolerate behaviour involving actions, gestures, or words that are unwanted by the recipient or could reasonably be perceived to be the cause of another person’s or persons’ distress or discomfort. This unacceptable behaviour may be subtle/overt, and may take the form of a phone call, email, in writing, or in person. Examples of inappropriate behaviour include sexual comments, inappropriate personal questions, or touching your RMT. A good guideline to follow when speaking with your RMT is to maintain a distance of 1.5-2 metres (4-6 feet) from them. Please wait until your RMT has left the room to dress/undress, even if you don’t care who sees you undress: we like you but we’d still like to maintain that boundary for our own comfort and liability. If the patient does not have a medical problem that causes impaired judgement (i.e. they are deemed “competent”), they may also be legally prosecuted for inappropriate behaviour.
24 Hours Notice is Required to Cancel an Appointment without incurring a fee. Due to the volume of short notice cancellations, we can no longer offer exceptions due to illness. If you book an appointment within the 24-hour time frame, the policy is in effect right away.
To cancel, you may do so through your account (contact us if you can’t log in and we will send you a reset email). You will have to contact your RMT if it is within 24 hours of your appointment time:
Broxton: broxtonrmt@gmail.com
Bizu: bizuteka@yahoo.com
Christina: christinawegner@msn.com
Ismail: mibhamji@hotmail.com
Mehrbod: info@bestosteopathy.ca
Susie: kslove2022@gmail.com
Yusuf: yusuf.rmt@gmail.com
Cancellations
Please note, there are some changes to our usual protocol. Please visit our COVID-19 page for more information.
Please fill out your health history and leave time to find parking before your visit as it can get busy downtown. It is ideal to come five minutes before your actual start time. When you arrive at the building, check the schedule by the buzzer for which room your therapist is in that day and buzz that unit number + the green phone button. You may use the bathroom down the hall or plug into our guest wifi (you’ll get the password in our welcome email) and grab a seat in the waiting area while you wait for them to finish up with their last patient.
Your RMT will take you into their treatment room and go over your health history form, massage preferences, as well as your assessment/treatment plan. They will then leave the room to allow you to undress. We find that most people undress to their underwear (women usually remove their bras), some remove all clothing, and others prefer keeping more clothing on (e.g., pants and/or socks on if they run very cold) — it is entirely up to you, your comfort level, and which areas you would like massaged skin-to-skin. You will then cover yourself with the flat linen sheet and blanket, lying on your stomach with your face in the head rest unless your therapist advises otherwise. Once the therapist comes back and knocks, let them know loudly and clearly if you are ready for them to come in.
During the treatment, you may let the therapist know at any point if you need the table temperature or massage pressure adjusted. Your RMT will only undrape the area that they are treating, and you may stop or change the treatment at any point.
Once the treatment is over, the therapist will leave the room to allow you to dress in private (even if you are comfortable getting up and dressing with us there, we are not and prefer having that boundary in place with you). If you have low blood pressure or a history of feeling faint or fainting, take a few moments in a seated position before you stand up. When you’re ready, open the door to signal to your RMT to come back. They will then go over any required follow-up. Feel free to ask your therapist any additional questions you may have at this point. You may also rehydrate to replenish any fluids lost during the massage.